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The problem: The transfer shaft assembly bearing may fail prematurely. If this happens, thumping, rubbing or grinding noises may emanate from the transmission. Additionally, the check-engine light may illuminate due to a manufacturing fault in the transmission.
Vehicles affected by service bulletin:
- 2013 Ford Fusion Hybrid
- 2014 Ford Fusion Hybrid
- 2013 Ford C-Max Hybrid
- 2014 Ford C-Max Hybrid
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Corrective action: Dealers will disassemble the transmission and repair or replace it depending on the extent of the damage.
Warranty info: This service is being performed free of charge under Ford's new-car, powertrain or extended warranty, whichever applies.
What owners should do: Call your local dealer with your vehicle's identification number to determine if it's involved in this service bulletin. You can call Ford at 877-392-3673 or the National Highway Traffic Safety Administration at 888-327-4236. Reference TSB No. 14B07.
Need to find a dealer for service? Go to Cars.com Service & Repair to find a local dealer.
Editor's note: This is only one of dozens of service bulletins issued each month by automakers. Please check your automaker's website to see if your vehicle has any service bulletins pending.
Check for recalls here on Cars.com.
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