The problem: Affected vehicles may exhibit a condition where the power back door is inoperative or stops during operation. The condition may be associated with cold weather and may be due to a faulty power unit and/or multiplex door connector in the power door.
Vehicles affected by this service bulletin:
- 2014 Toyota Highlander
- 2015 Toyota Highlander
- 2014 Toyota Highlander HV
- 2015 Toyota Highlander HV
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Corrective action: Dealers will replace faulty power units and/or the multiplex door connector, and then reprogram the new parts to the body control module.
Warranty info: This service bulletin is being performed free of charge under the Toyota new-vehicle warranty.
What owners should do: Call your local dealer with your vehicle's identification number to determine if your vehicle is involved in this service bulletin. Call Toyota at 800-331-4331 or the National Highway Traffic Safety Administration hotline at 888-327-4236. Reference TSB No. SB0023-16.
Need to find a dealer for service? Go to Cars.com Service & Repair to find a local dealer.
Editor's note: This is only one of dozens of service bulletins issued each month by automakers. Please check your automaker's website to see if your vehicle has any service bulletins pending.
Check for recalls here on Cars.com.
